Terms of service

Terms and Conditions


Welcome to Haven & Harmony


Thank you for visiting Haven & Harmony! By using our website (www.havenandharmony.com.au) you agree to the following terms and conditions. We’re all about making your experience simple, fair, and transparent, so here’s what you need to know.

 

1. Acceptance of Terms

By browsing or purchasing from our website, you agree to these Terms and Conditions. If you don’t agree, that’s okay too – but you won’t be able to use our site. We may update these terms occasionally, so check back when needed.

2. Who We Are

Haven & Harmony is based in Australia. Our products are curated to bring sustainable, thoughtful decor to your home. All prices are in Australian Dollars (AUD) and include GST where applicable.

3. Use of Our Website

  • You’re welcome to browse, shop, and learn about our beautiful products.
  • Please don’t use our site for any unlawful purposes (we know you wouldn’t!).
  • All content on our site – photos, descriptions, and text – belongs to us or our partners. You’re welcome to enjoy it, but please don’t copy, resell, or reproduce it without permission.

4. Orders and Payments

  • Once you place an order, you’ll receive an email confirmation. If something goes wrong (like stock availability), we’ll let you know and refund you promptly.
  • Payment is processed securely via trusted payment gateways. We accept major credit cards, PayPal, and other payment methods shown on our website.
  • All orders are final once confirmed.

5. Shipping

For all things related to delivery times, fees, and handling, please refer to our Shipping Policy. We ship throughout Australia and aim to get your order to you as quickly and safely as possible.

6. Returns and Refunds

We want you to love your Haven & Harmony products. If something isn’t quite right, please refer to our Returns & Refund Policy for details on how to request a return or refund.

7. Privacy

We respect your privacy – your trust means everything to us. For more on how we collect, use, and store your information, please read our Privacy Policy.

8. Product Descriptions and Availability

We do our very best to ensure all products are accurately described, photographed, and stocked. That said, small variations may occur because many of our items are handcrafted or natural (and that’s part of their beauty!). If a product is unavailable, we’ll let you know.

9. Limitation of Liability

We work hard to make your experience with us smooth and enjoyable. However, we can’t be held responsible for:

  • Delays or issues beyond our control (e.g., natural disasters or postal delays).
  • Damage or loss caused by misuse of our products.
  • Third-party websites or links we might share for inspiration or information.

Under Australian Consumer Law, we do not exclude your statutory rights, but our total liability will always be limited to the value of your purchase.

10. Governing Law

These Terms are governed by the laws of Australia. By using our site, you agree to resolve any disputes in the jurisdiction of the state of Victoria, where we are based.

11. Contact Us

If you have questions about these Terms & Conditions, we’d love to help! Please contact us:

Thank you for being part of the Haven & Harmony community. We hope you find something special that feels right at home.